You tap the deposit button and the bank shows the money left, but the casino balance stays the same and a pending message sits on screen. The most common cause is a mismatch between the payment reference and the account details, or a deposit still waiting for the provider to confirm.

Deposit taken by the bank but missing from the balance

The bank statement shows the debit while the casino wallet shows nothing, and the player is left waiting for the amount to appear. Several common causes can delay the credit.

• The payment provider has not yet sent its confirmation to the casino.
• The deposit was made with a method that is not linked to the player’s verified name.
• The reference or note field was filled in incorrectly.
• A bonus code was entered that requires manual review before funds are released.
• The account is under a routine security check.

Work through these steps in order to bring the missing amount into view.

1. Refresh the balance in the cashier and wait a short moment before retrying.
2. Open the transaction history and confirm the deposit is listed as pending or failed.
3. Compare the name on the payment method with the name on the casino account; they must match.
4. If a bonus code was used, remove it and try a plain deposit to see if the credit appears.
5. Make sure the payment method supports deposits to a casino account and has not been blocked by the provider.
6. Take a screenshot of the bank debit and the casino transaction list for your records.
7. Log out and back in to force the wallet to reload from the server.
8. If the amount is still missing after these checks, contact support and attach the screenshot.

Contact support when the bank debit is confirmed, the transaction appears as failed in the history, and the balance has not changed after a full logout and login.

Declined deposits and withdrawals caused by limits

A deposit or withdrawal is refused with a message about limits, and the player sees the request stopped before it reaches the balance. The player may be using the mega riches app on a phone and seeing the rejection on a small screen. Limits apply to several parts of the account.

• The amount is above the maximum allowed for the chosen payment method.
• The amount is below the minimum set for that method.
• The account has reached a daily, weekly or monthly transaction cap.
• The payment method itself has a cap set by the provider.
• A temporary hold is in place while a previous transaction settles.

Follow these steps to find the limit that is blocking the request and adjust the transaction.

1. Note the exact message shown; it usually names the limit type that was hit.
2. Reduce the amount and submit again to see if a smaller request is accepted.
3. Switch to a different payment method that supports the amount you want to move.
4. If the cap is daily or weekly, wait for the period to reset and try again; the reset is described in the message itself.
5. In www.megariches.gb.net, the cashier shows the allowed range for each method before you confirm.
6. For withdrawals, split the amount into smaller requests if the method has a per-transaction cap.
7. Check that no other pending request is holding part of your limit.
8. If every method is refused at the same amount, contact support with the exact message.

Contact support when the same limit message appears for every method and every amount you try.

Identity verification stuck or documents rejected

The account shows a pending verification badge and the player cannot move funds until the identity check is cleared. Rejections are common and usually fixable.

• The document photo is blurry, cropped or has glare across the text.
• The name on the document differs from the name on the casino account.
• The document is expired or the back side is missing for a two-sided ID.
• The selfie does not match the photo on the document.
• The address proof shows an old address or is older than the allowed period.

Prepare a clean submission and resend it through the verification area.

1. Take new photos in daylight with the whole document in frame and no flash.
2. Make sure every corner and the photo page are visible, with no fingers covering text.
3. Use the same name spelling on the account as on the document; fix it in the profile first if needed.
4. For a two-sided document, upload both the front and the back.
5. For a selfie, hold the document next to your face and keep both in focus.
6. Use an address proof that shows the current address and the full name.
7. Submit the files one at a time and wait for the status to change before resending.
8. If the status stays pending after a full resubmission, contact support and mention the document type.

Contact support when a clear, correctly named document is rejected more than once without a stated reason.

Withdrawal pending longer than expected

The withdrawal shows as pending in the history and the funds are not yet on the way to the player’s payment method. Pending status is normal during checks but can stall.

• The identity check is not finished, so the withdrawal is held.
• A bonus attached to the deposit has not been fully played through.
• The payment method used for the withdrawal differs from the deposit method.
• The request was made during a busy period and is queued behind others.
• An additional security review was triggered by a change in account details.

Clear the blockers one by one to move the request forward.

1. Open the withdrawal history and note the exact status label shown next to the request.
2. Complete any outstanding identity step first; pending verification holds all withdrawals.
3. Check whether a bonus is active and finish the required play before expecting the payout.
4. Withdraw to the same method used for the deposit where possible.
5. Cancel and resubmit the request only if the history allows it, as this can restart the queue.
6. Make sure no other pending withdrawal is using the same limit or method.
7. Keep the account details unchanged during the wait; edits can restart checks.
8. If the status has not moved after all checks pass, contact support with the request reference.

Contact support when the status stays pending after verification is complete and no bonus is active.

Quick Reference

The table groups each problem with its usual cause and the first thing to check before contacting support.

Start with the transaction history for any missing or stuck payment, because it shows the status the casino sees. The refusal message names the limit that was hit, so note it before changing the amount. For identity checks, the name on the document and the name on the profile must match exactly, including middle names. Pending withdrawals are usually held by an unfinished verification or an active bonus, not by the payment method. When several limits are active, clear the pending requests first and then retry a smaller amount. The quick reference is a starting point, not a replacement for the steps in each section.

Keep your profile name, address and payment method details identical across the casino account and your bank, because a mismatch there causes most deposit, limit and verification delays.